Shipping and Returns

Shipping Options and Charges
At this time, we are only able to offer standard shipping services. We charge a $10 flat rate for all orders under $75, and any order over $75 ships for free*. Most orders ship within 3-7 business days and are delivered between Monday through Friday only, excluding major US holidays (no Saturday deliveries are available at this time).

For multiple ship-to orders, each ship to item will be charged a $10 flat rate. Each ship-to amount must be over $75 to qualify for Free Shipping

*Additional shipping charges may apply to orders delivered to a PO Box, remote rural areas, Hawaii, Alaska or US Territories including Puerto Rico, Guam and the US Virgin Islands, and may take longer than 3-7 business days. Also deliveries to these areas, some restrictions may apply. Currently, we are unable to ship outside the U.S.

Note: Some items sold by Saison Beauty are regulated by specific federal, state and local regulations that require special handling and transportation. To comply with these regulations, specific shipment methods may be utilized for delivery. In some cases, the shipment of some products to certain locations may not be possible, and the customer will be notified about such circumstances. A valid, alternate shipping address may be provided for those instances. 

Online Returns

All returns must be made within 30 days after the product is received to receive a full refund. Any items that are returned after 30 days, will receive a store credit only. 

To return any item, simply visit www.saisonbeauty.com and login to your account. Once in My Account, click on the Completed Orders link, and click on the Return Item(s) button. Next, on the Returns page, select the product(s) you want to return using the Qty. to Return drop down box, and then choose a Return Reason. The Return Action and Comments are optional fields. Once all the fields are filled out, click on the Submit Return Request button.

After the Return request has been submitted, please include a copy of your packaging slip and mail the item to:

Saison Beauty
Returns Department
50 Lucerne St., #6
San Francisco, CA 94103

If you need a copy of your packaging slip, please email us at customerservice@saisonbeauty.com.

For prompt delivery and return processing, we recommend that you send your return via UPS, FedEx or insured Parcel Post.

Once the product is received, the return will be processed and the charges will be credited back to the credit card used on the order. Once the return has been processed, please allow up to 30 days (or a complete billing cycle) for the credit to appear in your account records. 

Please note: Saison eGift Cards, gift-wrap or shipping charges cannot be returned or exchanged. Also return shipping fees are not refundable.

If you have questions about returns, please email us at returns_exchanges@saisonbeauty.com.