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FAQ


How do you pronounce Saison? What does it mean?

Saison is pronounced “Say-sawn.”

Saison means season in French, and it is the inspiration for this premium skincare line.

Our products are specially formulated for each season and skin type to nourish your skin throughout the changing months.

As the seasons change, so does our skin. Our approach is to treat and revitalize our skin as it responds to the environmental conditions throughout the year. 

The seasons also influence the ingredients we use in our products, highlighting the plants and produce from that time of year. 

Why is it important to change your skincare throughout the seasons?
Similar to how you dress or eat throughout the year – would you wear a sweater in the middle of summer? Would you enjoy the taste of fresh strawberries in the middle winter, as you would in the summer?

As the seasons change, so does our skin. Our approach is to treat and revitalize our skin as it responds to the environmental conditions throughout the year. 

The seasons also influence the ingredients we use in our products, highlighting the plants and produce from that time of year. 

Our products are specially formulated for each season and skin type to nourish your skin throughout the changing months.

Are Saison Beauty products effective?
Saison products ARE concentrated with the highest-quality, organic plant extracts. We start with antioxidant-rich fruits, potent herbs and fragrant flowers. And, through a variety of extraction methods, we gain the necessary vitamins and nutrients to feed, enhance and fortify skin.

And because skin absorbs up to 60% of what is applied to it, one may consider taking a similar approach to skincare, as one would approach a well-balanced, nutrient-rich diet.

Why are Saison Beauty products made by hand?
Because we use only the freshest ingredients that are minimally processed, we want to make sure that our customers received the freshest skincare possible. This approach also allows us to be less dependent on preservatives, since products are used right away, instead of sitting in a warehouse for weeks, or even months, before it is delivered to a customer.

Where are Saison Beauty products made?
All Saison Beauty products are Made in America. All our products are made to order and made by hand in San Francisco.

Are Saison Beauty products organic?
At Saison, we source the highest quality ingredients that we can find. For nearly all of our plant-based, active ingredients, including our oils and botanical waters, these are certified organic either by the USDA or the Oregon Tilth (which is fully accredited with the USDA National Organic Program).

For some of our non-plant-based ingredients, including water, kaolin clay or baking soda, for example, organic certification does not apply, or commercial supply of organic ingredients are not readily available. But in these cases, we source the highest-quality versions of these ingredients from companies that practice ethical, earth-friendly processes.

What’s more important is what’s NOT in our products. We do NOT use any petrochemicals, parabens, silicones, phthalates, sulfates, glycols, PEGs, DEA, MEA, TEA, triclosan, synthetic fragrances, colors or dyes in any of our products.

Why aren’t Saison Beauty products certified organic?
While our products are not currently certified organic, nearly all of our antioxidant-rich, plant-based, active ingredients ARE certified organic. These ingredients that are certified organic are highlight on our product labels in the ingredient list section. In some cases, organic certification does not apply or doesn’t exist for some of our ingredients, like kaolin clay or baking soda.

What’s more important is what’s NOT in our products. We do NOT use any petrochemicals, parabens, silicones, phthalates, sulfates, glycols, PEGs, DEA, MEA, TEA, triclosan, synthetic fragrances, colors or dyes in any of our products.

Are organic skincare products better for me?
At Saison Beauty, we hold a broader view to skincare health than just the topic of organic ingredients.

Starting with how skin functions – your skin absorbs more than 60% than what is applied to it. It’s important to be aware of what you are putting on your skin on a daily basis. You can “feed” your skin lots of beneficial antioxidants, vitamins and minerals to keep it looking beautiful. 

Or, in most cases with conventional skincare products, they contain a lot of harmful chemicals and synthetic ingredients, that can enter your body and into your bloodstream. It’s more important to know what your skincare does NOT have. Avoiding common cosmetic ingredients like petrochemicals, parabens, silicones, phthalates, sulfates, glycols, PEGs, DEA, MEA, TEA, triclosan, synthetic fragrances, colors or dyes, are highly recommended. A subset of this list of ingredients to avoid, are the toxic pesticides, insecticides, herbicides, fungicides and fertilizers found on non-organic plant-based products. By using organic ingredients – either certified organic or from trusted farmers who employ organic farming practices – this helps reduce the amount of harmful chemicals entering your body.

Finally, we believe your diet is another very important part of your skincare regimen. It is just as important to feed your body organic, antioxidant- and nutrient-rich foods to help your skin maintain its regular function and look its best. It also helps to avoid overly processed foods – including “junk food” products, sugar, and even dairy products – which all contribute to breakouts and accelerate premature aging*.

*The information posted here is not medical advice and is not intended to replace a consultation with a qualified medical professional. Please consult a doctor or registered dietitian to determine a specific diet plan that is right for you.

How long will Saison Beauty products last? Does Saison Beauty use preservatives?
Unopened Saison Beauty products will technically last up to 3 months (if kept out of extreme temperature conditions). However, because our products are minimally processed, we recommend that our products be used within the month that it is purchased.

Like fresh food ingredients, they should be purchased in amounts that can be consumed right away, and replenished more frequently.

To help preserve our products, we take a 2-step approach. First, we use a powerful mix of natural preservatives and essential oils that help fight bacteria, fungus, mold and other harmful organisms that may contaminate the product. We avoid using any toxic, paraben-based preservatives in our products.

Next, we package all of our liquid-based products in a special vacuum bottle that prevents oxidation and contamination from constant contact and exposure to airborne and surface germs that come into contact with the product during daily application.

Does Saison Beauty test on animals?
We do not test any of our products on animals. And on behalf of our third-party suppliers, the ingredients used in our products are not tested on animals as well.

Are Saison Beauty products hypo-allergenic?
Generally speaking, all the ingredients used in our products are gentle and safe to use on all skin types, however some people may still have individual allergies to specific plant botanicals.

Those with known allergies should carefully review our ingredient lists, which is provided on each product page through our site.

Those with extremely sensitive skin should conduct a patch test prior to use. If redness, irritation or a rash does occur, please immediate stop using this product and return it for a full refund. If the irritation persists, please consult a medical professional.

Does Saison Beauty offer any gluten-free products?
Yes. All Saison Beauty products are gluten-free, except the following products that utilize wheat germ oil: Autumn Moisturizer, Winter Moisturizer and the Winter Ultra Nourishing Moisturizer.

When using Vitamin E oil, ours is soy-based, not wheat based, and is safe for gluten-free use.

Does Saison Beauty offer any vegan-friendly products?
Yes. All Saison Beauty products are Vegan-friendly, except the following products that utilize ingredients that were animal-sourced including: Spring Cleansing Grains, Summer Cleansing Grains, Autumn Cleansing Grains, Winter Cleansing Grains, and the Year-Around Face Mask – all of which contain milk powder and honey. 

Are Saison Beauty products safe for pregnant women, babies or children?
In general, all of Saison Beauty products use only the highest-quality botanical ingredients that are free from common irritants and toxic chemicals that can be used on most sensitive skin types.

However, we do utilize various essential oils that make up less than 1% of our products, but nonetheless, could be a source of irritation to some skin types.

We recommend customers consult with their doctors about any ingredients they should be avoiding during pregnancy or the first few weeks after delivery. We also recommend conducting a patch test to ensure that an allergy or irritation does not surface.

Can a cleansing oil product really clean my skin?
The oil cleansing method, or OCM, basically works by combining with the oils already on the surface of your skin. When you rinse off the oil, it grabs and takes away the dirt and excess oil particles away from the surface of your skin, without stripping or disturbing your skin’s natural moisture barrier. Saison Cleansing Oils are also effective in breaking down makeup, even stubborn waterproof formulas.

Traditional soaps and facial cleansers generally contain sulfates and have higher alkaline levels that disturb your skin’s natural oils and pH levels. The result is increased skin sensitivity, irritation and sebum oil production.

When using a Saison Cleansing Oil, use the following steps and tips for the best results:

  1. Apply the Saison Cleansing Oil to a dirty face and begin massaging the oil all over your face for a few seconds, using upward strokes.   
  2. Once the oil is evenly distributed around the face (and the make up is broken down), begin rinsing the oil with warm water. The water will loosen the oil; continue massaging the oil around your face, until the oil thins out or when you no longer see any traces of make up on your face.
  3. Dampen a clean washcloth with warm water, and slowly wipe off the excess oil off your skin. Repeat this step as needed, until all traces of the oil are removed.
    Tip: Each time you wash your face with a Saison Cleansing Oil, we recommend using a fresh, clean washcloth. By reusing a used washcloth, you risk spreading dirt and bacteria to skin. We also recommend washing your washcloths with fragrance-free detergent and without fabric softener, which can irritate skin or cause breakouts.

My skin is oily? Can I still use cleansing oils?
Yes, cleansing oils can be used on all skin types. If your skin is oily, we recommend using the Saison Summer Cleansing Oil, which uses a blend of oils that have a lighter viscosity and includes essential oils that help manage excess oil production and blemishes.

None of your facial cleansers lather? Is my skin really getting clean?
Our facial cleansing products are specially designed to gently cleanse the skin without the use of harmful chemicals, sulfates or detergents that typically produce a lather that most people associate with “cleaning.” Instead we devised a two-step facial cleansing process that gently removes dirt, make up, excess oil off of skin and exfoliates dead skin to allow new skin cells to emerge to the surface – all without disturbing skin’s natural moisture barrier or pH levels.

At Saison Beauty, we are highly committed to producing the highest quality skincare products that are safe and effective for all skin types, without compromising our EcoHealth-friendly values. 

What does Eco-Health Friendly mean?

At Saison Beauty, we are uncompromising about what goes on our bodies and in our environment. We are committed to EcoHealth-friendly practices that guides how we do business. Some examples of our practices include:

-     Our products are highly concentrated with antioxidant- and nutrient-rich ingredients
-     We source certified organic ingredients whenever possible
-     Our products contain NO petrochemicals, parabens, silicones, phthalates, sulfates, glycols, PEGs,
      DEA, MEA, TEA, triclosan, synthetic fragrances, colors or dyes
-     By reducing the use of harmful and toxic chemicals from our products, we not only avoid these chemicals from being applied to
      our bodies, but also from being released into the environment

-     Our products are animal cruelty-free – they are never tested on animals
-     We offer gluten-free and vegan-friendly products
-     We use earth-friendly product packaging and shipping materials (recycled, recyclable and
      bio-degradable)
-     We reduced the use of excess product packaging and shipping materials
-     We recycle excess oils to help keep them out of sewer systems, water supply and landfills
-     We work with third-party vendors that uphold similar principles and work practices

Is Saison Beauty product packaging recyclable or biodegradable?
The bottles and jars we use for our products can be both reused and also recycled. Each product is wrapped in a tamper-resistant band that is recyclable.

We chose not to produce additional packaging materials, including product boxes, to help reduce waste.

Do you provide a recycling program?
We designed our packaging so that the bottles and jars can be easily reused. Labels can be easily removed, and after the bottles and jars are thoroughly cleaned, they can be used for a number of other applications. Visit www.saisonbeauty.com for ideas on how to reuse these bottles, or to share ideas with other Saison customers.

For those who would rather recycle their bottles and jars, we invite them to send their used packages back to Saison Beauty or they can be dropped off at their nearest recycling center.

To return the bottle back to Saison, please send to:

Saison Beauty
2325 Third Street, #425
San Francisco, CA 94107

How does purchasing organic skincare help the environment?
By purchasing organic products, you are supporting farmers that are reducing and eliminating the use of toxic pesticides, insecticides, herbicides, fungicides and fertilizers that are being released back into the environment – our soil, our food and water supply and in the air we breathe.

But Saison Beauty goes a step further in avoiding common cosmetic ingredients like petrochemicals, parabens, silicones, phthalates, sulfates, glycols, PEGs, DEA, MEA, TEA, triclosan, synthetic fragrances, colors or dyes that not only get absorbed into our skin, but is also released back into our environment.

Saison Beauty is also committed to “reduce, reuse, recycle,” any products that are used in our business operations and our product packaging to help reduce landfill waste.

Can I reuse the airless bottles?
Yes, when the Saison bottle is empty, simply remove the pump or spray portion of the bottle. For the 150ml sized bottle, catch the lip of the pump top and push up to separate it from the bottle. For the 50 ml bottles, simply unscrew the top pump or spray.  Next take a long stick and push the vacuum base down to the bottom. Thoroughly clean the bottle and its parts with warm soapy water and dry thoroughly. Once dry, it is ready to be filled and reused again.

The pump on my product is not working, what do I do?
For all liquid-based Saison Beauty products, we use a special vacuum bottle to help prevent spoilage and contamination. The way these bottles work is that they need to remove any existing air that is trapped inside the bottle to push the product up through the dispenser.

Initially, we recommend quickly pumping the bottle a few times to release the excess air and to catch the product in the dispenser.  If it still doesn’t catch, you can cover the dispensing hole with your finger and press the pump to force the air in and back out of the bottle.

If it still does not dispense properly, and you believe you received a damaged bottle, please visit www.saisonbeauty.com and log into your My Account page to begin the exchange process and we will gladly replace your product free of charge.

Why does it take so long to receive my products?
Each Saison product is made-to-order by hand. And unlike other beauty products, where the product is sitting on a storage shelf for days, months and sometimes for years – our products are made once the order is placed.

Additionally, there are some federal, state and local laws that regulate how some cosmetic products can be shipped. As a result, some air delivery options, which help speed up the delivery time, are not allowed.

And while it may take a few days longer than most online delivery services, you can be assured that your product is one of the freshest beauty products available in the market.

Why don’t you offer faster delivery options?
Some items sold by Saison Beauty are regulated by specific federal, state and local regulations that require special handling and transportation. To comply with these regulations, specific shipment methods may not be utilized for delivery.

Why don’t you ship to countries outside the US?
Due to various international regulatory practices, shipping and duty logistics and the nature of our products, we are unable to sell and ship our products outside the U.S. at this time.

Where can I find Saison Beauty products?
Currently, you can only find Saison Beauty products online at
www.saisonbeauty.com. However, as our product becomes available in stores and other retail outlines, we would be happy to email you an update. Simply sign up for emails at www.saisonbeauty.com.

I’m not receiving any emails from Saison Beauty? Could it be because of my Internet Service Provider (ISP)?
Yes, your ISP could be the reason you are not receiving emails from Saison Beauty. The Spam filters can restrict both wanted and unwanted emails. If this is the case, we recommend that you review the help section of your email program or to contact your ISP directly to find out how to adjust the filter settings. Separately, you can add our email address, saison@saisonbeauty.com to you address book, so that the ISP can recognize these emails as wanted communication.

How do I unsubscribe from the Saison Beauty email-marketing list?
At the bottom of your marketing email, you may click on the unsubscribe link there and follow the prompts and submit your request. You can also email us at unsubscribe@saisonbeauty.com to request the removal of your email address from our marketing list. In your email, please specific your full name and email address.

We will respond to all unsubscribe inquiries/requests within 48 business hours.