Saison values our customers and respects your privacy. We collect information about you through our website in an effort to improve your shopping experience and to communicate with you about our products, services, contests and promotions. This policy includes details about the personal information we collect about you, why we collect it, how we use it, and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information.
We do our best to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information. When you enter your personal information on our website, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https.”
We may collect personal information from you, such as your name, email address, postal address, phone number, credit card number, gender, birthday, personal interests, etc., when you visit our website, place an order online, save your information with us online, contact us with a question or concern, or participate in a contest, promotion, or survey. We maintain a record of your product interests and the purchases you make online. We may combine all of this information with information about you that we acquire from our joint marketing partners and from unrelated third parties.
The following are examples of personal information that we collect:
- Registering On Our Website: name, email address, address, phone number
- Purchasing On Our Website: name, email address, billing address, shipping address, credit card number, phone number
- Newsletter Subscription: name, email address, address, phone number
- Saison Loyalty Program: name, email address, address, phone number
- Sweepstakes And Contests: name, email address, address, phone number
- Product Availability Notifications: name, email address, address, phone number
Cookies And Other Tracking Technologies
We may use your personal information in the following ways:
- To process and fulfill your order, including to send you emails to confirm your order status and shipment
- To communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications
- To administer and fulfill our contests and other promotions
- To help us learn more about your shopping preferences
- To help us address problems with and improve our site design, products and services
- To enhance your shopping experience
- To analyze trends and statistics
- To protect the security or integrity of our website and our business
- To contact you if necessary
Behavioral Or Interest-based Advertising
We work with third-party companies that use tracking technologies (including cookies and pixel tags) on our website in order to provide tailored advertisements on our behalf and on behalf of other advertisers across the Internet. These companies may collect information about your activity on our Site and your interaction with our advertising and other communications and use this information to determine which ads you see on third-party websites and applications. For more information about this practice and to understand your options, please visit http://www.aboutads.info.
Data Sharing With Third Parties
We may share your information with our service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending communications to our customers, conducting surveys, etc. We do not authorize any of these service providers to make any other use or disclosure of your information.
If you use any third-party features available on our website, such as Social Networks, Widgets and Plug-ins, it may result in information being collected or shared between Saison and the third party. (e.g. if you use Facebook’s “Like” feature, Facebook may register that action and may post that information on Facebook)
We may share your information when we partner with another company to offer or provide products, services, contests, or promotions to our customers.
We may share your name, postal address, and shopping history with like-minded organizations whose privacy policies meet the Direct Marketing Association's privacy standards, for their direct mail marketing purposes. We do not share email addresses for such purposes. We also do not share personal information about customers who only browse, email comments, request email updates, or who purchase only Saison products.
We may share information about you, if necessary, in our good faith judgment, to comply with laws or regulations or in response to a valid subpoena, order, or government request, or to protect the rights of Saison Global, LLC or others.
Links To Third Parties
Managing My Data
You can review and change certain personal information related to your use of our online site (such as your name and contact information). To access your information, simply sign in to your account using your email address and password, and you will be able to edit your personal information in your account profile. You can also ask us to update your personal information by contacting us at firstname.lastname@example.org. Please note that any request to update your personal information may take up to 10 days for your email request and 6-8 weeks for your postal mail request.
Saison wants to communicate with you only if you want to hear from us.
To update the personal information related to your account:
You can update your name, email address, address and other preferences by logging into your account and clicking on the “My Account” page.
To update email preferences or to unsubscribe:
If you would like to change how you receive Saison email updates, or prefer not to receive promotional information, such as information about special offers and sales events, from us, you can let us know by “updating your preferences” or “opting out” of our marketing database. Simply follow the links located near the bottom of the email to either “Update” or “Unsubscribe.” If you ask us to remove your name and address from marketing database, we will maintain your name in a "do not contact" file to ensure that we can honor your request. It may take up to 10 days to process your email request and 6-8 weeks to process your postal mail request, during which period you may continue to receive communications from Saison.
If you change your mind, you can start receiving promotional communications from us again by logging into your online account and changing your preferences, by signing up when you visit our website or when you enter a sweepstakes or contest, or by contacting customer service. Please note that when you make an online purchase from us, we will continue to confirm your order status and shipment by email. We may also need to contact you via telephone, email or postal mail with questions or information regarding your order.
To update Behavioral Based Advertising settings:
You can opt out of some, but not all, online behavioral-based advertising by clicking here or by using your browser settings to block cookies or notify you when a cookie is set.
California Privacy Rights
California Civil Code Section 1798.83 permits customers of Saison who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please write to us at the following address:
Saison Global, LLC
50 Lucerne St., #6
San Francisco, CA 94103
If our information practices change, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears at the bottom of the page. If we change the policy in a material way, we will provide appropriate notice to you. You may exercise your choices about how we collect and use your information consistent with this policy at any time.
Saison is concerned about the privacy and safety of children when they use the Internet. We will never knowingly request personally identifiable information online from anyone under the age of 13 without prior verifiable parental consent. Our website is a general audience Site and is not targeted to or intended for use by children.
Spammers create phony aliases such as saison-usa.com to mimic our company and/or brand name in an effort to commit identity theft or other forms of fraud. If you receive this type of suspicious email activity, please alert the FBI's Internet Crimes Complaint Center: http://www.ic3.gov/default.aspx. "Phishing" is a scam designed to steal your personal information. If you receive an email that looks like it is from us asking you for your personal information, do not respond. We will never request your password, user name, credit card information or other personal information through email.
We are aware of phony emails sent out under our brand name. These emails did not originate from Saison, and individuals who received fraudulent order status emails have not been charged. For your protection, do not click links or open any files attached to suspicious, unsolicited emails. If you believe your personal computer has been compromised as a result of the scam, please consult an IT professional. For more information, contact the FBI's Internet Crimes Complaint Center: http://www.ic3.gov/default.aspx. We work with law enforcement on their investigations of these kinds of fraudulent emails.
Saison Global, LLC
50 Lucerne St., #6
San Francisco, CA 94103